Search
  • gwenross1

MANAGER, CLINCAL ACCOUNTS

Charlotte, NC


Summary

The Manager, Clinical Accounts, is responsible for delivering successful day-to-day clinical services across all customer sites. The Manager, Clinical Accounts provides direct supervision to the clinical account management team and ensures clinical management efficiency. They will also lead efforts in improving quality outcomes for patients and securing customer satisfaction, interacting with customers, as necessary. The Manager, Clinical Accounts will be responsible for ensuring both internal and external customers are trained in all relevant clinical aspects of HIFU (High Intensity Focused Ultrasound). They will ensure all assigned projects are completed within budget/deadline to meet the Company and customer needs. They will create functional strategies and specific objectives for the clinical account management team. The Manager, Clinical Accounts will oversee all customer-related experiences while working cohesively and in conjunction with the leaders of Service and Case Support. In addition, the Manager, Clinical Accounts will have their own specific customer accounts and will be responsible for clinical account management job functions for those accounts.


Duties and Responsibilities


Management.

o Troubleshoot account/customer related issues and complaints to develop an action plan satisfactory to both the customer and Company

o Coordinate with sales team regarding upcoming and pending sales to ensure resources are available

o Monitoring disposable inventory and balancing the shelf availability with customer needs

o Establishes goals for the clinical account team regarding training and utilization

o Will establish and maintain an internal Company clinical data summary procedure that analyzes the latest publications and disseminates that information to all relevant customer facing employees

o Lead special projects, such as new technology rollouts


Pre-Sale. Provide technical clinical expertise in support of the sales process to colleagues and potential customers, including education on best practice guidelines as they relate to HIFU


Account Management.

o Build and maintain relationships with key stakeholders in various accounts.

o Serve as main point of contact between customer and Sonablate Corp. from point of sale to end of relationship

o Liaise with Operating Room Management, Nursing Staff, Anesthesia for logistical support, and training staff to organize appropriate training and education.

o Liaise with Sterile Processing Departments (SPD) for logistical support, reprocessing training, and Q&A

o Encourage and facilitate case reviews related to clinical outcomes to ensure quality of treatments

o Liaise with billing and reimbursement staff to promote appropriate and correct billing of the HIFU procedure

o Work with sales to achieve annual utilization goals


Scheduling.

o Handle all scheduling requests for treatments, including setting up remote case support following initial training and cases

o Manage all scheduling requests for training


Subject Matter Expert.

o Responsible for training internal customer-facing employees on clinical data publications and established, as well as emerging HIFU best practices

o Develop and maintain clinical and patient considerations training for physicians

o Attend and actively participate in meetings and conferences with relevant organizations on behalf of the company and provide feedback to the organization about landmark sessions

o Maintain expertise in prostate disease management, emerging therapies, and the competitive landscape to educate appropriate internal colleagues


Cross trained to provide back-up treatment support, as needed.


Function as hiring manager for the clinical account management team including but not limited to identification of candidates, recommendations for hire, performance management documentation, and routine business documentation such as expense report approval.


Primarily responsible for the daily workflow of the clinical account management Team.


Assign facility-related work and travel for clinical account management Team.


Develop and maintain a training program for new clinical account management team members.


All other duties as assigned.



Qualifications/Specifications


Bachelor’s degree required. Concentration in Nursing or Biomedical Engineering, preferred.


Five (5) years of medical device or nursing experience, required.


Strong verbal, written, and interpersonal communication skills required.


Ability to professionally manage confidential information.


Ability to excel under pressure.


Strong problem-solving and motivational skills. Enthusiastically persists until corporate objectives are achieved. Possess a sense of high energy and sense of urgency to react to situations quickly and decisively.


Excellent project management skills.


Experience in training healthcare professionals and providers.


Occasionally to frequently move medical equipment weighing up to 30 pounds.


Travel up to 50%


2 + years of managerial experience


This is an office-based position unless you are in the field supporting customers. You will be expected to be in the office at least 4 days every week when not travelling.


The Company

Welcome to an established company, with a proven product, and a start-up feel. Sonablate Corp. was created following an acquisition of SonaCare Medical, LLC in 2021. We have designed, developed, manufactured, sold, and serviced the Sonablate HIFU ablation device for over two decades, receiving 510K de novo clearance with the FDA in 2015. The Sonablate device is cleared in more than 50 countries, including a CE Marking in the European Union and approval from the National Medical Products Administration in China.


Sonablate Corp. has two offices: one in Charlotte, NC and the other in Indianapolis, IN as well as remote employees spread out across the country. We stay focused by having monthly town hall meetings, tracking our progress toward annual goals, and passing all new projects through a rigorous vetting by our prioritization committee. We strive for transparency and clear communication throughout the company and look for candidates that want to dive in, effect change, and challenge us to become the best version of ourselves.


Our employees enjoy competitive salaries, bonus plans, and an employee stock option plan. Additionally, the company pays for 90% of the employee’s healthcare benefits, which are effective the first of the month following your first day on the job. We offer flexible working schedules for our hourly employees and a work-from-home policy for our salaried ones. We believe in giving our employees autonomy, mastery, and purpose and enjoy low turnover due to that philosophy.

Sonablate provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.






95 views0 comments

Recent Posts

See All

Indianapolis, IN Summary The QA Specialist is responsible for facilitating the quality review program and ensuring that product integrity and standards are being met. The QA Specialist’s responsibilit

Charlotte, NC/Remote The Role The Director of Market Access is an integral role to the future of Sonablate Corp. Working within the Corporate Affairs department, the Director, Market Access will be so

Indianapolis, IN Summary The Supplier Quality Engineer will be charged with establishing and maintaining strong supplier relationships to improve the performance of the company. The purpose of the rol